From Tristan’s Chimney Service to Ember Keepers: What’s Changed (and What Hasn’t!)
For over 20 years, Tristan’s Chimney Service has been the go-to name for chimney sweeping, fireplace maintenance, and expert craftsmanship in Western North Carolina and Eastern Tennessee.
Built from the ground up by my father, Rick, our company grew on a foundation of honest work and exceptional service. When I, Jeremy, took over the business in 2020, my goal was clear:
✔ Continue the legacy my father started
✔ Expand our services to better serve homeowners
✔ Create a brand that reflects not just what we do, but why we do it
That’s why we’ve rebranded as Ember Keepers—a name that better represents our mission, our values, and the experience we provide to our customers.
So, what’s actually changed? And what’s staying the same? Let’s break it down.
What’s Staying the Same?
✔ Same Trusted Family-Owned Business – We are still a local, family-run company built on integrity, expertise, and quality service.
✔ Same Skilled Technicians – You’ll still see the same friendly, certified professionals working on your home.
✔ Same Unmatched Craftsmanship – We still believe in doing the job right the first time, without cutting corners.
✔ Same Dedication to Your Home’s Comfort – Whether it’s a simple chimney sweep or a full fireplace installation, we treat every home like our own.
✔ Same Commitment to Our Customers – Our reputation was built on trust and reliability, and that’s something we’ll never change.
💡 What this means for you: You can expect the same high-quality service we’ve always provided—now with a name that’s easier to remember!
What’s New?
✅ A Name That Reflects Who We Are – While “Tristan’s Chimney Service” focused on what we do, “Ember Keepers” represents why we do it. We’re not just chimney sweeps—we’re the ones making sure your home stays warm, comfortable, and running smoothly.
✅ More Services for Your Home – We’re growing to meet the needs of today’s homeowners. In addition to chimney sweeping, we now offer:
- Full-service fireplace installations
- Gas log setup & maintenance
- Chimney waterproofing & restoration
- Membership plans for year-round maintenance
✅ An Even Better Customer Experience – Our rebrand isn’t just about a new name—it’s about making our service, scheduling, and customer support even more seamless for you.
✅ Expanded Expertise & Training – We’re committed to staying at the cutting edge of our industry, bringing you the best techniques, tools, and technology to make sure your fireplace and chimney perform at their best.
Why the Name Ember Keepers?
An ember is at the heart of every fireplace. It represents warmth, comfort, and connection—the same things that make a house feel like home.
But an ember also needs to be kept right to burn bright—and that’s where we come in.
We chose Ember Keepers because it perfectly captures what we do: we take care of the warmth in your home, so you can enjoy it worry-free.
What This Means for You
If you’ve been a longtime Tristan’s Chimney Service customer, you can rest assured:
✔ You’ll still get the same great service you know and trust.
✔ You’ll work with the same team of experienced professionals.
✔ You’ll benefit from an expanded range of services designed to make homeownership easier.
We’ve simply evolved into something better, stronger, and more memorable—just like the company my father started all those years ago.
Experience Ember Keepers for Yourself
We’re incredibly excited for this next chapter, and we invite you to be part of it. If you have any questions about our rebrand, services, or how we can help keep your fireplace in top shape, reach out today!
