Introducing Ember Keepers: A New Name, A Family Legacy, and an Even Better Experience
For over two decades, Tristan’s Chimney Service has been a name that homeowners in Western North Carolina and Eastern Tennessee trust for expert chimney care and craftsmanship.
My father, Rick, built Tristan’s Chimney Service from the ground up with a focus on exceptional service, quality work, and a commitment to doing things the right way. In 2020, I, Jeremy, proudly took over the business, carrying on the traditions he started while looking for ways to make our services even better.
Now, we are excited to step into the future with a brand that better reflects who we are and what we offer.
Welcome to Ember Keepers.
Why We Rebranded to Ember Keepers
Our new name isn’t just about change—it’s about evolving into something greater while holding on to the values that built this company.
An ember represents warmth, comfort, and the heart of every home. As Ember Keepers, our role is to help homeowners enjoy their fireplaces and chimneys with confidence, knowing that everything is taken care of with the highest level of service and attention to detail.
The name Tristan’s Chimney Service served us well, but we wanted something more memorable, more reflective of the experience we provide, and a name that people associate with exceptional craftsmanship and long-term trust.
What’s Changing? (And What’s Staying the Same!)
✔ Same Family-Owned Business – We’re still the same hardworking team, with the same dedication to quality service.
✔ Same Skilled Technicians – You’ll see the same experienced professionals delivering top-tier craftsmanship.
✔ More Services, More Convenience – In addition to chimney sweeping and inspections, we now offer:
- Full-service fireplace installations
- Gas log setup & maintenance
- Chimney waterproofing & restoration
- Ongoing membership plans for effortless maintenance
✔ A Name That Reflects Our Experience – Ember Keepers is about more than just chimneys—it’s about providing a better experience for homeowners who love the comfort and enjoyment of a well-maintained fireplace.
💡 What this means for you: More services, a stronger commitment to customer experience, and a name that sticks with you.
A Legacy of Trust, A Future of Excellence
My father, Rick, built this company with a simple belief: if you do the job right and treat people well, success will follow. That belief hasn’t changed.
As I continue leading this company into the future, my focus is on making sure our services are better, our customer experience is smoother, and our expertise continues to grow.
To our loyal customers, thank you for being part of this journey. Your trust and support mean everything to us, and we look forward to continuing to provide the outstanding service you’ve come to expect—now as Ember Keepers.
What’s Next? Let’s Keep the Fire Going
Whether you need an inspection, a fireplace upgrade, or expert chimney care, Ember Keepers is ready to deliver.
