Local Expertise, New Identity: How Ember Keepers Is Setting the Standard in Western NC & Eastern TN
For over two decades, our company—formerly known as Tristan’s Chimney Service—has been dedicated to exceptional fireplace and chimney care in Western North Carolina and Eastern Tennessee. My father, Rick, built this company on a foundation of hard work, reliability, and craftsmanship, and when I, Jeremy, took over in 2020, my goal was to continue that legacy while elevating our customer experience and services.
That’s why we’ve rebranded as Ember Keepers—a name that reflects not only what we do but why we do it. This change represents a commitment to excellence, a broader vision, and a focus on making our services even more accessible to homeowners who love the warmth and beauty of a well-maintained fireplace.
But this isn’t just a name change—it’s a statement of our dedication to homeowners across Western NC & Eastern TN.
What Makes Ember Keepers Different?
We are more than just a chimney company. We are fireplace specialists, expert masons, and trusted advisors for homeowners looking to enjoy their fireplace with confidence. Here’s what sets us apart:
1. Local Knowledge & Experience with Appalachian Homes
Homes in Western North Carolina and Eastern Tennessee experience unique challenges when it comes to fireplace and chimney maintenance.
✔ Heavy rain & humidity can cause chimney leaks and masonry deterioration
✔ Freeze-thaw cycles in the mountains can lead to cracks and shifting mortar
✔ Downdrafts & drafting issues are common in higher-elevation homes
We don’t just clean and repair chimneys—we understand the specific challenges homes in our region face and offer expert solutions tailored to your home’s unique needs.
Our Updated Service Area: Where We Work
Western North Carolina
- Burnsville
- Boone
- Blowing Rock
- Spruce Pine
- Bakersville
- Newland
- Linville
- Crossnore
- Ledger
- Green Mountain
- Micaville
- Penland
Eastern Tennessee
- Elizabethton
- Johnson City
- Kingsport
- Bristol
- Jonesborough
- Erwin
- Mountain City
- Piney Flats
- Bluff City
- Gray
Expanded Services to Meet Every Homeowner’s Needs
Under our old name, Tristan’s Chimney Service, we were known primarily for chimney sweeping and inspections. But as we’ve evolved, so has our expertise. Ember Keepers now offers a comprehensive range of services to ensure your home’s hearth remains in perfect condition.
🔥 Chimney Sweeping & Inspections – Routine maintenance to keep your system clean and efficient
🔥 Fireplace Installations – Custom fireplaces, gas inserts, and wood-burning stoves
🔥 Gas Log Services – Setup, repair, and maintenance for modern convenience
🔥 Chimney Waterproofing & Leak Repair – Protecting against costly water damage
🔥 Custom Masonry & Restoration – Fireplace and chimney rebuilding, stonework, and refinishing
🔥 Membership Plans – Ongoing maintenance packages for year-round convenience
Our rebrand reflects our commitment to growing with our customers—providing a wider range of services and ensuring the highest quality experience, every time.
Raising the Bar on Customer Experience
We believe that getting your chimney serviced should be easy, stress-free, and rewarding. That’s why Ember Keepers is raising the standard for how homeowners experience chimney and fireplace care.
✅ Simple Scheduling & Transparent Pricing – No surprises, just honest service
✅ Certified, Expert Technicians – Our team is highly trained to handle even the most complex repairs
✅ Personalized Solutions – We take the time to understand your needs and offer the best options
✅ Long-Term Care & Membership Benefits – Making it effortless to keep your fireplace in top shape
Our goal? To make chimney and fireplace care an easy, enjoyable experience for every homeowner we serve.
Why This Rebrand Matters for Homeowners Like You
We’ve built our reputation on doing things right, and with Ember Keepers, we’re taking that reputation even further. If you live in Burnsville, Spruce Pine, Johnson City, Kingsport, or any of the surrounding areas, you now have access to:
✔ A family-owned company with a trusted history of excellence
✔ An expanded range of services beyond just chimney sweeping
✔ A team that truly understands the unique challenges of Appalachian homes
✔ A customer experience designed around ease, transparency, and convenience
We aren’t just here to service your chimney once—we want to be the long-term solution for your home’s comfort and enjoyment.
Experience Ember Keepers for Yourself
We’re incredibly excited about this next chapter, and we invite you to be part of it. Whether you need a routine chimney cleaning, a new fireplace, or expert troubleshooting, Ember Keepers is here to help.
