About Us
Ember Keepers—Crafting Peace of Mind, One Chimney at a Time
Who We Are & What We Do
In the heart of the High Country, NC, and Tri-City, TN, there lies a team dedicated to more than just chimney care. We are the guardians of home safety, the sentinels of peace of mind. For over 24 years, we’ve stood as pillars of reliability, Doing what we say when we say, earning countless relationships from the families we’ve served.
At Ember Keepers, we’re not just chimney sweeps; we’re home fire safety and chimney experts. With an unwavering commitment to excellence, we know the standards inside and out. Every member of our team is meticulously trained to ensure that every job is done correctly, with precision and care we meet those standards and exceed those standards. Because we understand the stakes—poor chimney installations can lead to devastating house fires or worse.
Our journey began over two decades ago, driven by a simple belief: You deserve a safe, comfortable, and beautiful chimney. It’s this belief that fuels our every action, our every decision. We don’t just meet the standards; we exceed them. Our goal is clear: to provide our customers with the ultimate peace of mind, knowing that their homes are safe and secure.
For us, it’s not just about fixing chimneys; it’s about safeguarding homes, protecting families, and preserving memories. Because when you choose Ember Keepers, you’re not just choosing a service—you’re choosing peace of mind. And that’s a responsibility we don’t take lightly.
Our Mission
At Ember Keepers, our mission is to protect homes and families by delivering exceptional chimney care and fire safety solutions with precision and integrity. We strive to go beyond expectations by blending technical expertise with a personalized approach, ensuring every customer feels valued and confident in their home’s safety. Driven by a commitment to our community, we build lasting relationships rooted in trust and reliability, while empowering our team to take ownership of their work and provide unmatched service. Our purpose is simple yet profound: to craft peace of mind, one chimney at a time, by safeguarding the warmth and comfort that make a house a home. |
Our Vision
In the next decade, Ember Keepers envisions becoming the leading provider of chimney safety and fire prevention services across an expanded service area that includes all of Western North Carolina and Eastern Tennessee. By growing our team of highly trained professionals, we will create greater access to life-saving chimney inspections, maintenance, and fire prevention education, ensuring that more families experience the peace of mind they deserve. With a larger service area and a dedicated workforce, we will significantly reduce the risks of chimney fires, carbon monoxide exposure, and structural damage in our communities. Our commitment to innovation, precision, and collaboration will allow us to implement advanced safety protocols and streamline our services, setting a new standard for fire safety. As we grow, our unwavering focus will remain on building safer, warmer homes and fostering a culture where every employee takes pride in protecting lives and creating comfort. |
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Our Values
1. Clarity of Purpose, Expectations, and Process
We believe in understanding and communicating the “why” behind every action, ensuring our customers and team members have a clear understanding of their goals and the steps to achieve them. From initial inspection to project completion, clarity drives excellence in both service and outcomes.
2. Ownership and Responsibility
Every team member takes personal responsibility for their work, ensuring tasks are completed with care, precision, and pride. We empower our employees to act as stewards of the company’s reputation, upholding the highest standards of quality and integrity.
3. Integrity in Action and Promise
We fulfill every promise with honesty and consistency, earning the trust of our customers and colleagues. Doing what we say we will do, when we say we will do it, is the cornerstone of our relationships.
4. Commitment to Excellence
We meet and exceed industry standards by combining advanced techniques, meticulous training, and an unwavering focus on safety and quality. Our goal is to provide a superior customer experience, ensuring every chimney and fireplace meets optimal safety and functionality standards.
5. Collaboration and Teamwork
Through teamwork and shared purpose, we create a supportive environment that fosters innovation and problem-solving. Collaboration ensures both our employees and customers benefit from the collective expertise of our team.
6. Empathy and Customer-Centricity
We understand that every home and family we serve is unique. By listening to and prioritizing our customers’ needs, we deliver personalized solutions that enhance safety, comfort, and peace of mind.
7. Community Impact and Safety Leadership
Our mission extends beyond individual service calls. By raising awareness of fire safety and providing expert care, we contribute to safer neighborhoods and stronger communities. Every interaction reflects our commitment to making a difference.
8. Innovation and Adaptability
We stay at the forefront of the industry by embracing new technologies and methods to enhance safety, efficiency, and environmental sustainability. Our proactive approach ensures we are always ready to meet evolving customer needs and challenges.
Our Qualifications & Certifications
20+
Years in Business
4.8
Stars on Google
170+
Reviews on Google
500+
Inspections per Year
Our Customers
Ready to Work With Our Team?
Click below to call us now, schedule your service online, or shop for fireplaces on our website.
