Last updated: August 30, 2026
Who we are
Ember Keepers provides chimney and fireplace services in western North Carolina and eastern Tennessee. Ember Keepers is a trade name of Ember Keepers Chimney and Fireplace, Inc. Our website is https://callemberkeepers.com. You can reach us at office@callemberkeepers.com, at (828) 528-1015 or (833) 417-4614, or by mail at PO Box 963, Newland, NC 28657. Our office is at 5124 US-19E, Hampton, TN 37658.
Information we collect
We collect the information you give us when you request an estimate, schedule service, sign up for text updates, or contact us: your name, address, phone number, email address, and details about your chimney or fireplace and the work you want done. When you browse this website, our hosting and analytics tools collect standard technical data such as IP address, browser type, and the pages you visit.
How we use it
We use your information to schedule and perform service, send estimates and invoices, communicate with you about your appointments, improve our website, and, only with your separate permission, send you marketing communications. We do not use your information for purposes unrelated to running our business.
How we share information
Ember Keepers does not sell your personal information. We share information only with service providers who help us operate our business — scheduling and dispatch software, payment processors, and communications providers — and only to the extent needed to perform that work for us. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging (SMS) and your mobile information
Ember Keepers uses text messaging to communicate with customers about scheduled chimney and fireplace service and, with separate permission, to send occasional offers and annual safety reminders. Text messages are sent from (888) 361-7668.
How we collect your mobile number and your consent. We collect your mobile number and your written consent to text you in one of three ways: (1) you check the text message consent boxes on a form on callemberkeepers.com; (2) you initial and sign the text message consent block on an Ember Keepers service agreement or work order at your home; or (3) you give verbal permission while booking service by phone, which our representative records in your customer record with the date, the number, and which type of messages you agreed to. Consent to receive text messages is always optional and is never required to schedule service, receive an estimate, or make a purchase.
Separate consent for service texts and marketing texts. We ask for these separately. Agreeing to appointment and service texts does not enroll you in marketing texts, and you may decline either one while still receiving full service from us.
We do not sell or share your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or trade mobile phone numbers. Text messaging originator opt-in data and consent will not be shared with any third parties. SMS collected information is not shared with third parties or associates.
The only disclosure we make of your mobile number is to the licensed telecommunications providers we use to transmit and deliver the messages you asked for — currently Twilio Inc. — which act solely on our instructions to deliver our messages and are not permitted to use your number for their own marketing. We may also disclose information where required by law, subpoena, or valid legal process.
Opting out. You may stop text messages at any time by replying STOP to any message from us. You may also reply HELP for assistance, call us at (888) 361-7668, or email office@callemberkeepers.com. Opting out of text messages does not cancel your service appointment and does not stop us from contacting you by phone or email about work you have scheduled.
Message frequency and cost. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
How long we keep it. We retain records of your text message consent, and of any opt-out request, for at least five years after the consent or opt-out is recorded, in order to demonstrate compliance with federal and industry messaging rules.
The complete terms governing our text message program are available at https://callemberkeepers.com/sms-terms/.
If you receive marketing email from us, every message includes an unsubscribe link. Unsubscribing from marketing email does not affect service communications about work you have scheduled.
Cookies and analytics
This website uses cookies and similar technologies for basic site function and to understand how visitors use the site. You can control cookies through your browser settings.
How long we keep information
We keep customer and job records as long as needed to service your equipment, meet legal and tax obligations, and honor warranties. Text message consent and opt-out records are kept for at least five years.
Your choices
You may ask us what information we hold about you, ask us to correct it, or ask us to delete information we are not required to keep. Contact office@callemberkeepers.com.
Children
This website and our services are not directed to children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with its effective date.
Contact
Ember Keepers
5124 US-19E, Hampton, TN 37658
Mailing: PO Box 963, Newland, NC 28657
office@callemberkeepers.com · (828) 528-1015